SSL Certificate Verification Error - Windows Troubleshooting Steps

If you are seeing errors about your SSL certificate verification failing with “error code 60,” the instructions below will help you get your “BIG-IP Edge” VPN client working properly again.

1. Visit vpn.brown.edu in your web browser

2. Authenticate with your Brown username and password

3. Your computer should start to connect to the VPN. If not, click the “VPN connection” button visible under "Network Access" and follow on-screen prompts.

4. If prompted for Endpoint Inspection, choose “Skip Inspection” as it’s not required for completing the remaining steps.

5. If requested, click “Add this site to your Trusted Sites list”

6. Open

   

   Click "Start"

7. Click "Open" if prompted by the browser to allow the F5 VPN app to open.

8. Confirm VPN connection established in the new browser window.

9. Click "Disconnect" in the new browser window.

10. Reboot your computer to complete the certificate registration.

11. You should now be able to launch BIG-IP Edge client and connect successfully.